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Norton Firewall or
Internet Security
How to find
out whether NIS or NPF is blocking a connection to the Internet
Situation:
You want to know if Norton Internet Security (NIS) or Norton Personal
Firewall (NPF) is stopping your Web browser from accessing the Internet.
Solution:
When NIS or NPF blocks an event, it is recorded in the Event Log. To
determine if NIS or NPF blocked access to the Internet, see the section To
view the event logs.
NOTE: Rules can be configured to not record specific events.
Because of this, the Event Log may not list all blocked events.
To view the event logs:
1.
Open Norton Internet Security/Norton Personal Firewall.
2. Click Options.
3. Click Internet Security (or Personal Firewall). This step is not
always required.
4. Click View Event Log. Note that if your logs are large, you may want
to clear the logs (the steps are below) and then attempt to connect to
the Internet again. Otherwise, skip to Step 5.
a.
Click Log, and then click "Clear All Tabs."
b. With the event logs cleared, try connecting to the Internet again.
c. Repeat Steps 1 to 4.
5.
Examine the Firewall tab to see whether a firewall rule is blocking the
connection.
6. Examine the Content Blocking tab to see whether an Ad Blocking rule
(or Parental Control) is blocking the connection.
If
the site is being blocked then read How to pass
referrer information to a web page.
Revised: January 23, 2003
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